FAQ
Frequently Asked Questions
Welcome to the Glows Fresh FAQ section. Here you’ll find quick answers to common questions about orders, shipping, and returns. If you don’t see what you need, feel free to contact us anytime.
Question 1: When will my order arrive?
Answer: Our usual timelines are:
- Processing time: 1–2 business days
- Shipping time: 6–8 business days
- Estimated delivery time: 7–10 business days
For full details, please see our Shipping Policy.
Question 2: Do you offer free shipping?
Answer: Yes. We offer free shipping on all orders delivered within the United States. You can find more information in our Shipping Policy.
Question 3: Where is Glows Fresh based?
Answer: Glows Fresh operates from the United States, offering a curated selection of premium products with delivery available across the U.S.
Question 4: What happens if my item arrives damaged or defective?
Answer: If your order arrives damaged, defective, or not as described, we’ll replace it at no extra cost. Please contact us and return the item within 30 days. Full instructions are provided in our Return & Refund Policy.
Question 5: Can I cancel my order?
Answer: Yes. You can cancel your order within 24 hours of placing it by contacting our support team.
Question 6: What is your return policy?
Answer: We aim to keep returns simple and stress-free. For eligibility, conditions, and step-by-step instructions, please review our Return & Refund Policy.
Question 7: When will I receive my refund?
Answer: Once we receive and inspect your returned item, we’ll process your refund. Most refunds appear on your original payment method within 7 business days. More details are available in our Return & Refund Policy.
Question 8: Do your products come with a warranty or guarantee?
Answer: Yes, all purchases are covered by a 30-day warranty. For full terms, please refer to our Return & Refund Policy.
Question 9: How can I reach customer support?
Answer: You can contact us via our Contact Us page or by emailing us at info@glowsfresh.com.
Question 10: Do you offer international shipping?
Answer: At this time, we only ship within the United States and do not offer international delivery.
Question 11: Do you have a physical store I can visit?
Answer: No, we operate exclusively online. This helps us keep costs lower and offer a broader range of products.
Question 12: Can I place a bulk or wholesale order?
Answer: Yes, we do accept bulk orders. Please contact our customer support team for pricing, minimum quantities, and additional details.
Question 13: How do exchanges work?
Answer: For information on exchanges, including eligibility and how to request one, please refer to our Return & Refund Policy.
Question 14: How do I track my order?
Answer: You can check the status of your order anytime using the Track Your Order on our website.
Still need assistance?
Company Information
" GLOWS FRESH.” is a registered trademark in the United States and owned by
VERADINE LLC.
Email: info@glowsfresh.com
Phone Number: +13079981065
Address: 30 N Gould Street, Sheridan, Wyoming, 82801, United States
Business Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday - Sunday: 9:00 AM - 2:00 PM
We aim to respond to your email within 24–48 hours on weekdays.
